30 DAY FREE RETURNS
We understand that buying clothing online is convenient, however is does not allow you to try the shirt on and test the fit and feel. For this reason we want you to wash, wear and put our shirts to the test and if you are still not happy return the shirt/s for a full refund. We have tried to make our returns process easy and hassle free, just like our shirts. In every shipped package we have included a pre-paid returns slip, just pop your goods back into a satchel and attach the pre-printed returns label and drop off at your local post office. Please make sure your also email us at [email protected] to notify us of your returns so we can ensure your refund or exchange is processed in a timely manner. We just request that you return within 30 days of receipt of your purchase.
Christmas Period – Please note our 30 day wear test has been extended until the 31st January for any purchases made in the November/December, so feel free to wash and wear the shirt and if you are not satisfied that it lives up to expectations return it in the New Year.
Please note the refund amount you will receive is for your item/s and does not include any Express postage charges.
Fine print – please note if you leave your shirts wet in the machine all day you may have to give it a good shake or a light press, however you should find that your body heat will drop out most creases.
In relation to sweat, we have worked out in these shirts and had them worn by some sweaty blokes, you will still sweat but you can’t see it.
When it comes to fit we understand that no two guys are built alike. If our shirt fit is not suited to you please let us know so we can work on adding alternative fits to our range.
WHAT IS A PRE-PAID POSTAGE RETURNS LABEL?
Pre-Paid Postage Return label, means it will not cost you anything to return your goods for a full refund or exchange. Please use the Pre-Printed Return Label that accompanied your goods as well as completing the Returns/Exchange Form. Then just attach the supplied returns label to a satchel or parcel pack, and drop it off at your nearest Australia Post facility.
Please note we can’t take responsibility for goods that are lost in transit – so if you choose not to use the pre-paid label, which includes a tracking number, we recommend returning goods via registered mail to ensure their safety.
Please make sure your also email us at [email protected] to notify us of your returns so we can ensure your refund is processed in a timely manner.
WHAT DO I DO WITH MY RETURNS/EXCHANGE SLIP?
All shipped orders will come with a Return/Exchange Slip. Please complete/sign the supplied Return/Exchange slip and attach to your parcel. This form helps the process to run smoothly at our end. If you have misplaced your returns slip, please either email us at [email protected] to request a new slip please also include a handwritten note that specifies your details; Name, contact details, order ID number, why you are returning your shirt/s and whether you would like a refund or exchange.
WHAT CAN I RETURN/EXCHANGE?
We have a 30 Day No Hassle returns/exchange policy on all shirts including sale items! When returning an item, we just ask that you clearly specify why your are unhappy with the product so we can make sure we can keep improving on our shirts and service.
WHAT IF A PRODUCT IS FAULTY?
We take great pride in our goods and packaging so we certainly hope that you never receive a faulty product from us. If, on the rare occasion, this does occur please contact customer service on 1300 812 362 or e-mail [email protected] to let us know and we can either arrange an exchange or full refund.
100% SATISFACTION GUARANTEE – WE LOVE RETURNS!
The important thing to remember is that we want the shirts you order to be perfect for you… We understand your life is busy so we want to ensure your online purchases with John Miles are hassle free, risk free and make your life just that little bit easier, just like our shirts. We love keeping our customers happy!